XTool Reviews

The Return Policy for Xtool.com is as follows:

• If a product is damaged within 30 days of receipt, a 15% restocking fee will be charged and the customer will be responsible for return shipping costs.
• If the product is damaged after 30 days of receipt, a 30% restocking fee will be charged and the customer will be responsible for return shipping costs.
• After 3 months of receipt, the unit is no longer eligible for replacement.

The Shipping Policy for Xtool.com is as follows:

• Shipping regions include the United States (excluding Alaska, Guam, Hawaii, Puerto Rico, US Armed Forces, European Armed Forces, and Pacific Armed Forces), Canada, Australia, New Zealand, South Africa, Israel, Singapore, Mainland China, and Hong Kong, China.
• Shipping and delivery time frames vary depending on the specific location and the shipping warehouse of different platforms.
• Shipping costs are automatically billed at check out based on the shipping address.
• If the payment is delayed, the processing time will be lengthened.
• Processing time of materials will be extended during the promotion period.

Please note that these policies are subject to change and it's recommended to check the official website for the most up-to-date information.

The xTool machines come in a range of prices. The cost of these machines depends on several factors such as the type of laser, power of the laser, material compatibility, cutting ability, and working size.

For instance, the xTool D1 Pro 10W, recommended for beginners, costs around $1,000. The xTool F1, which is a portable laser engraver with IR + Diode Laser, is priced at $1,599. Another model, the xTool S1 10W Home Craft Laser Cutter & Engraver, is available for $899.99.

The type of laser used in the machine plays a big role in the price. For example, CO2 lasers are generally cheaper because their parts are easy to sort and used in multiple other devices. On the other hand, fiber lasers are more expensive due to their complex working mechanism which requires high-end parts. The Diode laser is much cheaper than these two, it has a small size and fewer parts. Hence, the least cost.

The power of the laser is another significant factor that raises the price. More powerful lasers can cut through thicker materials faster, but they do cost more. Machines that can handle a wide range of materials might cost more. They need heavy-duty parts to handle more power and thickness. This again adds up cost.

The dimensions of the working area, often referred to as the bed, do influence the cost of the machine. Larger beds offer the convenience of handling bigger projects. But remember, the production of these larger machines demands more raw materials, which consequently raises their price. So, as the bed size increases, you can expect the machine's price to follow suit.

XTool's return policy lasts until 30 days after receipt. If your request for a refund exceeds the time on the return policy, XTool will not offer you any refund or exchange, except in special cases.

To return your product, please email XTool to get the shipping address, and they will give you a returned address. Except for quality problems, you will have to pay for your own shipping costs of the item returned.

After your order is successfully placed, you will receive an Order Confirmation email to confirm your order details. Once your item ships, you will receive a Shipment Notification email, which includes your order number, express information, and package tracking number. You are also able to track the status of your order through the email.

If you want to modify your shipping address, please email XTool within 48 hours of purchase, or they will ship to the address according to your order information.